The Department of House Affairs is presenting a variety of modifications to its systems and at its branches to enhance service shipment, states the department’s minister Aaron Motsoaledi.

Reacting in a composed parliamentary Q&A, Motsoaledi stated that this will consist of a substantial overhaul of its backend IT facilities, in addition to enhancements at a branch level.

The essential modifications consist of:

  • Self-service: Implementing a Department of Home Affairs self-service kiosk system for collections, reprints of birth, marital relationship and death certificates, and re-issue applications for Smart ID’s and passports. This is anticipated to be finished by the 2024/25 fiscal year to minimize long lines and relieve access to Home Affairs’ services.
  • Banks: Increased rollout of Department of Home Affairs services such as ID and passports to more banks in all provinces.
  • Web speed: Upgrading the majority of the Department of Home Affairs branches throughout the nation to a minimum of 2MB line or greater bandwidth.
  • Connection: Closer cooperation with other state and personal entities on enhancing access to the web to the locations that do not have web connection.
  • Minimised downtime: Implementing LTE web routers to most Department of Home Affairs branches in all provinces to reduce service disturbances due to cable television theft.
  • Mobile trucks: Introducing 100 trucks with VSAT connection and a live-capture system for usage in backwoods.
  • Power: Improved management of generators in regards to upkeep together with the Department of Public Works to reduce the concern of power failures that impact ICT facilities.
  • Devices: A collaboration with connection devices producers will enhance turn-around times to change connection hardware facilities.
  • Unwinded procurement: The execution of a method in which the Department of Home Affairs has access to a localised swimming pool of pre-approved provider in which a procurement of a connection service can be accelerated without the difficult procurement procedures.
The Department of Home Affairs is likewise establishing a brand-new online system that will enable users to get their IDs and other necessary files without entering into a physical branch, Motsoaledi stated.

The minister stated that residents with access to the web can make an application for wise IDs and passports online under the existing system.

South Africans can likewise utilize taking part banks to offer applications of clever IDs and passports. These services are set to be more broadened to consist of a series of online alternatives, he stated.

” The very same eHome Affairs digital channel will quickly be utilized to permit customers to book consultations, not simply with the getting involved bank branches, however with getting involved Home Affairs front workplaces too.

“( This will use to) different services, and not simply wise IDs and passports,” he stated.

Motsoaledi stated that digitisation was important to the department’s method in the future. “The Department of Home Affairs acknowledges the adoption of digital improvement and the application of ICT innovations that boost service shipment channels. That’s why there are existing e-modernisation tasks in location and an e-home affairs digital channel.”

In August, the department stated that there are presently 27 bank branches that use E-Home Affairs services throughout 6 various provinces. It prepares to present these services to an additional 43 websites.